Yes. A computer that won’t power on doesn’t necessarily mean your files are lost. The problem may involve the motherboard, power supply, operating system, or the storage device itself. Our engineers remove and evaluate the internal hard drive or SSD separately to determine whether the data remains recoverable. In many cases, important documents, photos, emails, databases, and other files can be recovered even when the computer is completely inoperable.

We recover data from computers affected by a wide range of failures, including:

• Hard drive mechanical failure
• SSD controller or firmware failure
• Windows or macOS corruption
• Accidental file deletion
• Formatting or partition loss
• Virus or ransomware damage
• Power surge or electrical failure
• Liquid damage
• Fire or smoke damage
• Physical impact or drop damage
• Failed operating system updates
• Blue screen and boot loop errors

Every device is evaluated to determine the safest recovery method before work begins.

Yes. We recover data from Windows desktops, Windows laptops, Apple MacBooks, iMacs, Mac minis, Mac Pros, and other computer systems. Our engineers work with NTFS, APFS, HFS+, exFAT, FAT32, Linux file systems, and many other storage formats commonly found on personal and business computers.

In many cases, yes. This error often indicates that the computer cannot access the operating system or storage device. The drive may have file system corruption, partition damage, firmware issues, or physical failure. Even if the laptop cannot boot, the stored data is often still recoverable using specialized recovery equipment and software.

Generally, no. Continuing to use a computer after data loss can overwrite deleted files or cause additional damage to a failing drive. If you hear clicking, grinding, repeated beeping, or your computer frequently freezes, shut it down immediately. Avoid running repair utilities or reinstalling the operating system until the storage device has been properly evaluated.

Can you recover family photos, documents, and personal files?

Absolutely. Many recovery projects involve irreplaceable personal data, including family photos, home videos, tax records, school assignments, legal documents, financial records, and email archives. We recover the files you request whenever they remain intact on the storage device.

Recovery times depend on the cause of failure and the condition of the storage device. Logical recoveries are often completed within 24 to 48 hours. Mechanical hard drive recoveries requiring cleanroom procedures typically take 5 to 7 business days. Expedited emergency recovery services are also available for urgent situations.

SSD recovery differs significantly from traditional hard drive recovery because SSDs use flash memory, controllers, firmware, and technologies such as TRIM. Our engineers use specialized equipment designed specifically for SSD recovery. While recovery success depends on the type and extent of failure, many SSD data loss situations can be successfully recovered.

Pricing varies based on the storage device, capacity, type of failure, and complexity of the recovery process. Every computer receives a professional evaluation before recovery begins, and you’ll receive a fixed price quote before any work is performed. Under our No Data, No Charge policy, you pay only if your requested data is successfully recovered.

Yes. We understand that laptops and desktop computers often contain sensitive personal and business information. All recovery projects are handled using strict confidentiality procedures, and recovered data is treated securely throughout the recovery process. Your files are never shared with third parties, and your recovered data is returned on new storage media or through another secure delivery method you approve.